Customer Service Associate

Job Description Summary

Customer service associates play a key role in our organization and contribute to our industry-leading reputation for superb service to help make our customers’ projects a success. As a customer service associate, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve post-order concerns.

Duties and Responsibilities

  • Answering phone, email or website live chat inquiries
  • Assisting customers with product information, pricing, lead times, and placing orders
  • Answering post-sale questions regarding order status, tracking, delivery
  • Resolving customer questions, requests or complaints in a timely and respectful manner
  • Assisting in-person walk-in customers with ordering, processing and pick-up
  • Entering orders and other sales information using our business software systems
  • Interface with shipping, product and other team members as needed to deliver a best-in-industry customer experience
  • Flexible scheduling available. Minimum 30 hours per week.
  • Other duties as management may deem necessary from time to time

Experience and Skills

  • Highly motivated and sales driven
  • Excellent communication skills in a fast-paced environment
  • Punctual, strong work ethic and detail-oriented
  • Comfortable with self-directed work output and ability to manage multiple simultaneous activities
  • Ability to tactfully and diplomatically handle difficult or stressful situations


  • A history of high-quality customer service interactions
  • 2+ years customer service, retail, inside sales, or call center experience
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows
  • Experience with metals, distribution or building material industries a plus
  • Proficiency with Intuit QuickBooks a strong plus
  • Spanish or Portuguese as a second language a strong plus
  • Must be eligible to work in the United States

Job Types: Full-time, Part-time

Pay: From $20.00 per hour


  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Profit sharing


  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
The safety of our team and customers is a top priority. We follow all active New York City requirements including masks for all indoor activities and proof of vaccine for all employees.

Ability to commute/relocate:

  • Bronx, NY 10466: Reliably commute or planning to relocate before starting work (Required)


  • High school or equivalent (Required)


  • Customer service: 2 years (Required)


  • English (Required)
  • Spanish (Preferred)
  • Portuguese (Preferred)

Work Location: One location


D.J.A. Imports in Bronx, NY 10466

DJA provides inspiration for your designs and supplies top quality components. We can recommend highly skilled fabricators who use our components. Customers can also specify DJA specific components or designs to their fabricator or contractor.

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