Customer Service Associate

Job Description Summary

Customer service associates play a key role in our organization and contribute to our industry-leading reputation for superb service to help make our customers’ projects a success. As a customer service associate, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve post-order concerns.

Duties and Responsibilities

• Answering phone, email or website live chat inquiries
• Assisting customers with product information, pricing, lead times, and placing orders
• Answering post-sale questions regarding order status, tracking, delivery
• Resolving customer questions, requests or complaints in a timely and respectful manner
• Assisting in-person walk-in customers with ordering, processing and pick-up
• Entering orders and other sales information using our business software systems
• Interface with shipping, product and other team members as needed to deliver a best-in-industry customer experience
• Flexible scheduling available. Minimum 30 hours per week.
• Other duties as management may deem necessary from time to time

Experience and Skills

• Highly motivated and sales driven
• Excellent communication skills in a fast-paced environment
• Punctual, strong work ethic and detail-oriented
• Comfortable with self-directed work output and ability to manage multiple simultaneous activities
• Ability to tactfully and diplomatically handle difficult or stressful situations

Qualifications

• A history of high-quality customer service interactions
• 2+ years customer service, retail, inside sales, or call center experience
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows
• Experience with metals, distribution or building material industries a plus
• Proficiency with Intuit QuickBooks a strong plus
• Spanish or Portuguese as a second language a strong plus
• Must be eligible to work in the United States

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Profit sharing

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
The safety of our team and customers is a top priority. We follow all active New York City requirements including masks for all indoor activities and proof of vaccine for all employees.

Ability to commute/relocate:

• Bronx, NY 10466: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)
• Spanish (Preferred)
• Portuguese (Preferred)

Work Location: One location

Location

D.J.A. Imports in Bronx, NY 10466