Job Description Summary
Customer service associates play a key role in our organization and contribute to our industry-leading reputation for superb service to help make our customers’ projects a success. As a customer service associate, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve post-order concerns.
Duties and Responsibilities
- Answering phone, email or website live chat inquiries
- Assisting customers with product information, pricing, lead times, and placing orders
- Answering post-sale questions regarding order status, tracking, delivery
- Resolving customer questions, requests or complaints in a timely and respectful manner
- Assisting in-person walk-in customers with ordering, processing and pick-up
- Entering orders and other sales information using our business software systems
- Interface with shipping, product and other team members as needed to deliver a best-in-industry customer experience
- Flexible scheduling available. Minimum 30 hours per week.
- Other duties as management may deem necessary from time to time
Experience and Skills
- Highly motivated and sales driven
- Excellent communication skills in a fast-paced environment
- Punctual, strong work ethic and detail-oriented
- Comfortable with self-directed work output and ability to manage multiple simultaneous activities
- Ability to tactfully and diplomatically handle difficult or stressful situations
Qualifications
- A history of high-quality customer service interactions
- 2+ years customer service, retail, inside sales, or call center experience
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows
- Experience with metals, distribution or building material industries a plus
- Proficiency with Intuit QuickBooks a strong plus
- Spanish or Portuguese as a second language a strong plus
- Must be eligible to work in the United States
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Profit sharing
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
The safety of our team and customers is a top priority. We follow all active New York City requirements including masks for all indoor activities and proof of vaccine for all employees.
Ability to commute/relocate:
- Bronx, NY 10466: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Language:
- English (Required)
- Spanish (Preferred)
- Portuguese (Preferred)
Work Location: One location
Location
D.J.A. Imports in Bronx, NY 10466