Customer Service Representative (CSR)

Customer Service Representative (CSR)

Full-Time / Part-Time • In-Person, Hybrid, or Remote

Join Our Team!

We are seeking a friendly, dependable, and customer-focused Customer Service Representative (CSR) to join our DJA growing team. Whether you are an experienced customer service professional or someone with strong communication skills looking to build a career, we encourage you to apply.

Position Overview

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support via phone, email, chat, and in-person interactions. The ideal candidate is organized, detail-oriented, and committed to delivering a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and in person.
• Process orders, quotes, returns, and customer requests accurately.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and documentation.
• Coordinate with sales, operations, and other departments to ensure customer satisfaction.
• Follow up on open issues and provide timely updates to customers.
• Assist with administrative and data entry tasks as needed.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience is helpful but not required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Basic computer proficiency, including Microsoft Office and email applications.
• Positive attitude, reliability, and strong work ethic.
• Ability to work independently and as part of a team.

What We Offer

• Full-time and part-time opportunities available.
• Flexible work arrangements: in-person, hybrid, or remote (depending on role requirements).
• Competitive compensation.
• Supportive and team-oriented work environment.
• Opportunities for growth and advancement.

Schedule

• Full-Time and Part-Time positions available.
• Flexible hours may be available based on business needs.

How to Apply

Please submit your resume and a brief introduction outlining your interest in the position. We look forward to learning more about you!

Experience is helpful, but we are willing to train the right candidate with a positive attitude and a strong commitment to customer service.